Name:
Marwa Lamouni
Company Role:
Junior consultant
What is your favourite quote?
‘Just keep swimming’ - Dory in ‘Finding Nemo’
What are your top-3 favorite books or podcasts?
The Black Swan - Nassim Nicholas Taleb
I really loved this book because it shows how big the impact of the highly improbable events in your life can be. The author supports his thesis with interesting examples that can (almost) make everybody love probabilities.
The Prophet - Khalil Gibran
It’s about the life lessons that a prophet shares with the people of his town, before he moves on to a new adventure. I would say that this book is my all-time feel-good book. It is a short read but it is a gold mine of profound insights.
Walden - Henry David Thoreau
This is a classic of American literature. It’s the diary of Thoreau when he decided to move to the wild for two years. He even went so far as to build his own shelter and grow his own food. I enjoyed reading it because the author perfectly describes his quest to connect with nature.
What do you do at Omnia Retail?
I have joined Omnia as part of the traineeship program. My first rotation is in the Customer service team where I get to interact directly with our valued customers. So you could say I am the face, along with my fellow trainees, behind the Customer Service at Omnia. It is a privilege indeed to get to know our clients, but also be able to help and guide them in their Omnia journey.
What is something people in your industry have to deal with that you want to fix?
I believe that being able to tailor your pricing strategy to better encompass your needs and expectations is key to achieving long-term success. However, what we are seeing today is that many companies do not have the tools necessary to do so. I find that, armed with the right tool, and pertinent knowledge, retailers can do wonders.
What are your credentials/past experience, for working in your position?
I hold a Bachelor’s degree in Business Administration with a major in Finance and International Business. However, I found myself more drawn to International Business so I decided to move to Paris to pursue a Masters in that field. I was lucky enough to work for different companies and industries during my studies. Indeed, I worked as a marketing assistant at Ferrari, but also at Canal+ as a Customer Experience analyst. These have enabled me to build up a customer-oriented mindset, which empowers me further in building connections with our clients.
What do you like about working at Omnia Retail so far?
There is no room for the mundane. Every day brings in new challenges that help you build in your knowledge. Also, we are always encouraged to think outside of the box by providing creative solutions to our customers. I also love the fact that one’s inputs and ideas are always valued.
What are the values that drive you?
Proactiveness, resilience, and empathy.
What do you enjoy doing when you are not working?
I love to read, some people might even say that I would be your typical book nerd. I don’t have a specific favorite genre, I am usually curious about different topics so luckily I can always find a book to read. I am currently reading ‘War and peace’ by Tolstoy, as I am finding myself drawn to Russian literature lately. I also do yoga, and go swimming (when swimming pools are open :) I also recently started playing around with watercolor painting.